1. Introduction
Multipro Building Services Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy of individuals and ensuring the secure handling of personal information collected in the course of delivering insurance building and repair services. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant Victorian legislation.
2. Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (e.g. phone number, email address, postal address)
- Insurance policy information
- Property ownership details (including government-issued title identifiers)
- Australian Business Numbers (ABNs) for contractors and suppliers
- Project-related documentation and correspondence
We do not collect sensitive personal information such as health records, religious beliefs, or government identifiers (e.g. Medicare numbers or tax file numbers).
3. How We Collect Personal Information
We collect personal information through:
- Direct communication (phone, email, in-person)
- Online forms and client portals
- Referrals from insurance companies
- Property title searches and contractor verification processes
4. Why We Collect Personal Information
We collect personal information to:
- Assess and manage insurance building and repair projects
- Communicate with clients, insurers, and suppliers
- Verify property ownership and contractor credentials
- Fulfil legal and regulatory obligations
- Maintain accurate and complete project records
5. Disclosure of Personal Information
We may disclose personal information to:
- Insurance companies and loss adjusters
- Licensed contractors and suppliers
- Legal and regulatory authorities (where required)
- IT service providers and cloud platforms (with appropriate safeguards)
We do not sell or rent personal information to third parties.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Measures include:
- Secure digital storage with access controls
- Staff training on privacy responsibilities
- Regular system updates and cybersecurity protocols
7. Retention and Deletion
Personal information is retained only for as long as necessary to fulfil its intended purpose or comply with legal obligations. Typically, project-related data is retained for up to seven (7) years, after which it is securely deleted or de-identified.
8. Access and Correction (APP 12 & APP 13)
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
To make a request, please contact our Privacy Officer (details below). We will respond within 30 calendar days. If access or correction is refused, we will provide written reasons and inform you of your options for lodging a complaint.
9. Overseas Disclosure
We do not routinely disclose personal information to overseas recipients. If such disclosure becomes necessary, we will ensure appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.
10. Complaints and Contact
If you have concerns about how your personal information is handled or wish to
make a complaint, please contact:
Privacy Officer: Multipro Building Services Pty Ltd
Email: privacy@multiprobuild.com.au
Phone: 03 9484 0000
Address: 10/3 Matisi Street, Thornbury, Vic, 3071.
We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation or our business practices. The most current version will always be available on our website.
Let me know if you’d like this adapted for print, email footers, or a simplified version for clients. I can also help you draft a privacy disclaimer for contractor agreements.